Netflorist didnt deliver and refuse to give me back my money

I work overseas and i wanted to surprise my brother as it was his birthday, so searched online for a gift delivery store. I got netflorist and registered then bought an expensive perfume and some chocolate . But i found out later that it wasnt deliver. And i called couple of times and people told me different stories. They asked for me to send my credit card and id, i told them it was not the infor i just share with anyone with all these ****s happeing . And then they just insisted and i told them in the website they said nothing about them coming back to me and withholding the parcel and demanding my things. Still now i hear nothing for them and i did tell them to just refund me as they ruined the surprise i was hoping my brother would have! But still today nothing. Their rude and a bunch of ********. I still want my money back and looking into legal action on them