Netflorist delivery to incorrect province for paid order

I placed and paid for an order online on Monday, 1 February for a birthday fruit & sweet treat basket to be delivered today to my best friend who celebrates his birthday. I called Netflorist today and enquired with them this morning that the gift will be delivered today still. I was informed that the gift will be dispatched by 1pm. I checked online at 1pm and note a non-delivery incident. When I called to enquire, I was informed that they mixed up my order and tried to deliver it in another province i.e. Cape Town! The recipient is based in JHB! As a result of Netflorist pathetic service, the gift cannot be delivered today as now its apparently too late and they do not have stock of the items!!! I am so upset and frustrated with even having used their pathetic services since this is the second time this has occurred to me with this stupid company! As for the consultants or whatever you call them, they are not helpful and cannot give you answers as to what is happening. Ask for the Manager, thats even worse, the lady tells me he is not available and mumbles his name. Absolutely pathetic, dissatisfactory service that has been paid for already and such a dissapointment to the recipient who will now not receive the gift on his special day. I hate Netflorist and strongly advise that the public use other reliable companies to get their gifts across to people celebrating special occassions as Netflorist will surely dissapoint as always! Absolutely pathetic services Netflorist! Accept responsibility for your mess ups and fix it ****it! Give us results not excuses!