Netflorist Delivery Shambles

I have made use of NetFlorist a number of times this year so far. My Johannesburg orders have always been delivered on time. My Vanderbijlpark orders have always been late.

However, I order the Lilac Rose Special this week and asked for it to be delivered on 7 June 2018 to an address in Johannesburg, usually the order to this address is deliver to the security office at the gate of the estate. Yesterday 7 June 2018, the driver was allowed to go to the residence to find no one at home. I then received an e-mail from Netflorist informing me that the recipient had personally signed for the flowers at 14H02, which I thought was strange as the recipient was still at work at that time. Later that evening I asked the recipient whether or not she had received the flowers to which she answered no, the last flowers she had received were the ones for Mothers Day.

A call to Netflorist this morning 8 June 2018, revealed that the recipient was not at home at the time of delivery and had in fact NOT signed for the flowers and that the flowers were left in a bucket outside on a table.

This to me is totally unacceptable, I will not use Netflorist again, it would be easier to buy and deliver the flowers myself even though I live over 100km away.