Netflorist delivery FAILURE

I have yet again been hit by the UNDELIVERY of Netflorist... they have dissapointed and have no REMORSE.. they have once again promised to delivery on Friday 12th March after ordering Tuesday 9th March... upon requesing information, the "driver" turn around on Friday afternoon so i wont get the birthday gift delivered!!! A 70 YEAR OLD gift...

upon following up on Monday and asking to speak to a manager NO ONE CALLED, OR MADE CONTACT...

THe parcel is STILL IN DEVELOPMENT.. was never even out for delivery!! i am so disturbed and dissapointed...

Absolutely NO MORE EVER AGAIN!!! They have embarrassed me yet again... i ahve always been so proud of the gifts and ideas... and only to be so dissapointed... an NO ONE taking ownership or accountability...

If there was a glitch SAY SO... but dont LIE!!!