Netflorist delivers when they feel like it, not when you would like them to!

I had a very bad experience with Netflorist this past weekend which ruined what was supposed to be an exciting anniversary weekend! I ordered on Thursday for delivery at a Capitec Bank on Saturday and I thought the gift would be delivered promptly because it was ordered a day in advance. The person delivering didn't even use their common sense to figure they need to deliver while the branch is open, they arrived there only an hour later after the branch had closed. This ruined the surprise and certainly my experience with Netflorist.

As a Senior Brand Strategist, I am disappointed at a brand that I adored and have ordered from several times! I feel like Netflorist delivers whenever they feel like it because the customer may not necessarily have the extra money for their premium delivery option.

Truly disheartening!