Netflorist delivers incorrect items

On the 20th of July 2022 I ordered a personalized gift for my niece. They are visiting from Hong Kong and staying with us, luckily, so I got to see the gift delivered compared to the gift ordered and paid for.

1. When the driver handed the gift to me (my niece was not at home at the time) the bow came off, I got given a box and a piece of ribbon, with a "Sorry it came off" 2. The box was personalized (I paid for this) however the sticker indicating the delivery details is stuck at the front of the box over the art work 3. I ordered a unicorn but a flamingo was inside the box

For anybody considering making use of Netflorist, please make sure that the gift that you paid for is delivered. Netflorist gets away with delivering incorrect items in an unprofessional way, because people hardly order gifts for themselves and the person receiving the gift does not know what was ordered and paid for. They are just happy that somebody remembered them and went to the trouble to have something delivered. In my case I spend two hours debating the perfect gift and Netflorist simply delivered a gift of their choosing.

Rather than spending time looking for the perfect gift, just give the money to Netflorist and let them decide what they want to deliver and when.