NetFlorist - Delivered wilted flowers and missing item on Order ***

Ordered Flowers and a gift set for my partner in November 2019, I called in the morning to check on the delivery and advised the consultant Dionique that I needed a card to be sent alongside the flowers. The consultant advised that she will send the card through on the next delivery as both items will be delivered separately. My Partner did receive the flowers but the flowers were wilted and she did not receive the card. That is unacceptable as the driver should obviously see that the flowers are wilted and know better. I request a manager to call me back with a reimbur*****t or some sort of gesture for the terrible sight of the flowers and for not delivering the card.