Netflorist Delay

I placed an order with Netflorist on 23/02/2022 so that the recipient would receive the gift before his birthday. To date, the order has not been delivered due to the personalization machine being broken.

I was only provided feedback because I had to constantly send emails and make calls for an update on the machine.

I was informed today that my order was cancelled. Instead of updating me timeously me so that I could either order an alternative gift or get a refund, Netflorist left me in the dark.

The recipient’s birthday passed 6 days ago and this delay is very disappointing.