NetFlorist & Courier company ruining TWO special days!

Firstly I ordered a Valentine's Day gift for my wife earlier this year, and Netflorist completely ruined the day as the gift never arrived on time, I think we received maybe 4 or 5 days later if it wasn't more. I was really unhappy about that, but I thought I would give them one last try. On Thursday the 10th, I ordered a Mother's Day gift. The website gave me two delivery dates, the 10th and the 11th. I chose the 11th as I knew that I would be home the whole day.

On Friday morning at 08;30 I received an e-mail stating: ''Just like Elvis, your order of Brew tiful Tea Time Gift ( ********** 45) for delivery to Juandre has left the building. The estimated time could vary based on giraffes climbing out of potholes and taxis being.. well, taxis. BUT, our drivers are devoted to their cause, and will do their best to get to Juandre on time''

Guess what, the Mother's Day gift never arrived. I phoned Netflorist on Saturday Morning to enquire what the issue is, I spoke to am operator named Ronaldo. He told me that unfortunately the courier service they use in Cape Town, DHL, does not deliver on weekends and that the gift will only arrive on Monday (Well, what is the point of that, as Mother's Day was on the Sunday). I said that 'this is Unacceptable, and this is the second time that they have ruined a special for me and my family'. But what can I do, I just have to accept it. I put the phone down, and went on with my day, although being furious.

About 30 minutes later I got a phone call from the very same Ronaldo, he said: ''Good News Juandre, I just spoke to someone at DHL, and they WILL DELIVER YOUR PACKAGE TODAY'' But 30 minutes earlier I was told they don't deliver on weekends, but I was very happy nonetheless.

I thanked Ronaldo for his hard work, and stayed home waiting for the package to arrive.

Well well, guess what? They NEVER DELIVERED my damn package!

So, it is twice in two days that NetFlorist and DHL ruined my day!

On Sunday I phoned NetFlorist yet again, spoke to Ronaldo, he phoned DHL and they said the reason the package was not delivered is because nobody was home!!! What a load of ****! I gave up my whole Saturday waiting for that package to arrive, and now they tell these LIES!! No my package will arrive on Tuesday, will see if that happens! If it does, it is still TWO DAY TOO LATE!

I would just like to know who is at fault here? If it is Netflorist, they have definitely seen the last of me. If it is the courier company, I would like to know what NetFlorist is going to do about the bad service their courier gives the clients?

I will await their response to decide if will buy anything from them ever again.

Regards A very dissatisfied Juandre Joubert