NetFlorist Conned Me

I ordered personalized chocolates & roses for my wife on the 12 February as a surprise gift for Valentines day. It was early in the morning before midday at around 10 am.I sent them my proof of payment more than 20 times on that day .I called them later in the day after midday to confirm my order . Firstly , I was made to wait for more than 20 minutes before my call was answered.Then I was told to forward my POP AGAIN. I did that & sent it more than 10 times at that point. By then I had sent my POP for Three consecutive days.When I finally got through, I was told that my order will be delivered on Wednesday the 14 February. I called them again on the 14 in the morning to confirm the order & I was again told that it will be delivered on the day. They **** to me because my wife didn't get the gift I had bought for her. The following day, I called in again. This was probably the 5th time I called them in a space of 4 days & the airtime I lost makes me angry when I think about this. Mind you, my order was for more that R500. When I finally got through, I was told by one of their agents that they will refund as I had asked . I was given a different email to forward my POP for the refund to take place and I did . This was on the 15th February when I requested my refund. Today is the 21 February and I still haven't received my refund . They conned me off more that R500. Im warning everyone & anyone out there, be careful with NetFlorist, they will con you !