Netflorist charges for items multiple times

Very dissatisfied with service. I was charged 3 times for an item. This put me in financial difficulty as I had debit orders going off that I couldn't pay due to lack of funds in my account. Furthermore after talking to my bank, receiving confirmation and emailing it through to Netflorist more than 3 times and discussing it with their consultants more than 4 times over the phone they refused to believe it went off three times and insisted it only went off twice, even with evidence submitted. Will never be using them again as they rob you of your money.