Netflorist can 'smootches my business goodbye'

Netflorist is quick to advertise on their website they have 4.4 star google rating.....They are also quick to advertise same day delivery, which is a lie. The call centre operators just give excuses and are unable to call drivers about deliveries. But today the operator could contact the fleet to prioritize a delivery. 3 calls made to follow up on the order that was placed before 10 am 16 May. Every operator comes with a different time of delivery and a different excuse of why the delivery was not done. The last operator simply just dropped the call as it was 17:05. Operating hours are 8-5 It is now the next day and again I had to phone and check the status of delivery as there has been no communication. Only to find out a driver had a break down, we had people sitting a waiting like idiots for the delivery and a simple call. Even supervisor are ignoring calls and does not want to deal with unsatisfied customers. So Netflorist can 'smootches my business goodbye'