Netflorist can not get online orders right

Placed a personalised order with names on the back of gowns. They sent it to me without names. They then phoned and asked me to send them pics, which i did , next day they phoned and asked for more clearer pics , I asked them to collect so that they can view themselves. I think it is in order of about 3 weeks from the time I paid, they still have not delivered. They promised me yesterday, that they will send me pics today so that I can approve, this has not happened, and Followed up with them , and still no idea of when i will get