Netflorist = Bunch of *******

Netflorist - This is THE single worst company in the entire RSA. I work in IT customer service so me saying that this is the worst company is an understatement. I ordered a valentines day parcel on the 11th of February, following which I followed up on the 13th of February to ensure my parcel was en-route. This was confirmed by a service agent. On the 14th I received nothing, after phoning at 3 in the afternoon I was told by Maxine of Netflorist that a follow up would be made before COB. This was not followed up. The whole point of this company is to prepare and dispatch. You literally have one job. In not achieving the delivery you have made yourself redundant. You have literally failed at your core mission. How DARE you identify as a providing company if you cannot provide for your customers. How DARE you employ *********** staff who make false promises. I demand my money back with immediate effect and I pray that you undergo a serious internal appraisal or simply dissolve into the useless pile of inadequacy that you are.