Netflorist BAD SERVICE SHORT ITEMS DELIVERED

So irritable irritable right now and very fustrated. It was my first time ordering from Netflorist in the longest of times. I thought delivery will be quicker and all will go well. Ordered an item that costed 899 and the combo must come with a journal, a pen and a stainless steel flusk. The box got delivered couldn't open items to check because gift is not mine it's meant for someone. Yesterday i opened the gift because i was worried if i did not check and Gift must go today. When i opened the gift the pen was not there. I called them at 8:30am , consultant did nothing , i called again and i was told to send an email with proof that pen is not there , as if i will lie just to have 2x pens which does not make sense. All of them are quiet now no one is saying anything and i need to deliver this gift today. Question is when they do these packaging don't they have a check list to show if all items where put in a box and take a picture as proof. Secondly they messesup my experience and they still have the nerve to keep quiet after i have paid so much money 899+89 for delivery this is close to a 1000!!!