Netflorist - Bad service and disaster order

I have ordered a 6 pk personalised Castle beer for my husband for his 40th birthday on 22/09/2015 to be delivery to him on 02/10/2015 at his office. I phoned on the Wednesday and Friday morning beforehand to make sure that all is in order and it would be in time. When I phoned at 14:15 to know what is going on, as my husband is leaving the office soon, I was informed that the driver will be there in 15 - 20 min. He waited for an half hour, I phoned again and the operator said that the driver did not leave, the previous person **** and that he is leaving now. He will rather deliver at my home at 17:00. At 6 nobody was there as yet, I phoned again and was informed that they are putting me on hold to tak to the driver, I was cut off. Nobody phoned back. After 7 the package was delivered. I was so dissapointed, the surprise was ruined and I have made several phone calls to be updated on the delivery. When I opened the package the label was printed wrong. I e-mailed a complaint and by Monday 10am nobody responded. I phoned again and was informed that Rene Malan is working on it. Not time frame. Received offer for replacement and voucher which I will not use! No alternatives.