Netflorist bad service

We have ordered 2 times at Netflorist, the first time it was for Mother's Day. We ordered Macaroons and when the delivery came, the deliverer said that Netflorist will refund or give a voucher for the macaroons, as they do not have any in stock. First of all, this is very bad service, we would have wanted to know before the delivery took place, and second of all, on the website, there wasn't any sign that said "out of stock".

With the second time, we ordered a personalized cushion as well as a personalized clock. It happened again as we already paid for the items, and a few days ago, luckily an e-mail was sent this time that the cushion is out of stock, we will receive a refund on this item or a voucher. The website is very misleading.

The clock was delivered today, and with the clock instructions came with. The instructions isn't very direct and have steps on it of accessories we should use to put the clock together that didn't even came with the clock. The printing on the clock is untidy, as it is very skew.

Will definetly not recommend Netflorist at all! Pethetic and unprofessional!