Netflorist - bad service

The letter below was sent to Netflorist to Wendall & Yvonne on the 23rd May 2019. After numerous calls and e-mails I was told I would receive a voucher and a gift hamper. After more phone calls still no voucher and no hamper.

As discussed with you Yvonne, this morning I have a complaint. I received a big, beautiful bunch of flowers for my birthday on Saturday 18th May from my Sister in law in Colorado from Net Florist. Unfortunately by Sunday morning all the roses were drooped and on Monday they had to be removed. I put fresh water in with flower food again. It is Thursday today and all I have left are the lilies, 4x carnations , 3x pink sprays and bunches of foliage. I am feeling disappointed as the gift lasted 5 days, as it is mostly dead. Taking in consideration it is winter I would have hoped they would have lasted at least a week.

This is very bad service.