Netflorist Bad service

I have been disappointed repeatedly by Netflorist. Their customer service is absolutely disappointing. Last week I ordered a cake and flowers for a special occasion and the cake was delivered melted without the flowers. The flowers were only delivered the next day with no apologies or care. ( order no. ***). The recent disappointment was an order made on Sat the 7th morning for a delivery the next day (Sunday) .. I only got the delivery today the 10th at 2pm. (order no. ***)Netflorist customer care is really bad with very poor service. I dealt with Kershia Naidoo in the Durban branch and after numerous calls with no answers to why the delivery was late or an apology... She even cut the call while talking to her and refused to answer any of my calls thereafter...really sad service. I Even spoke to customer care and left endless messages for a so called lady Lerato from jhb ... I don't think anyone should be treated like this if you paying for a service and a product .. we shouldn't be calling them and spending hours getting answers for services not rendered . Thats their job . Ordering this stuff suppose to fun....hassle free and add to special Happy moments . But with netflorist its an effort and a upsetting event ..... I strongly urge people to not support businesses like this who don't have proper customer care protocols....remember its us who give them business and keep it sustainable.. I have call recordings and pictures regarding this matter