Netflorist Bad Customer Service!!!!!!!!!!!!!!!!!!!!!

BAD BAD BAD that all I can say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I placed an order online for a Valentines gift to be delivered to my wife, and during the process may payment went off my account and strait after that there website froze. when I refreshed the site I found that my order failed to be processed yet my money was taken. After sending 3 mails with my query no one responded, I then spent 45 min on the phone with support where I was asked to recent the same mails another 3 times, I was then told they will get back to me. Eventually I received a mail marked missing order! hahahaha. A guy by the name Nico responded by telling me that they will give me a voucher and that I should place my order again but will only receive the items on the 15th a day after Valentines day! I cant see where a company that spend thousands of rand's on advertising to get people to buy from them, have this little customer service to ensure customer satisfaction after their system failed to complete the order. The worst thing of it all is that this is not the first time that this has happened to me with Netflorist. I will advice you to get in your car and buy your gifts at the nearest flower shop to ensure your spouse receives something on the special day and not the day after.