Netflorist an unhappy customer and for sure never to use the service again.

My order number ***.

On the 16th was supposed to receive my order, as I has received confirmation that it will be delivered that day. unfortunately, I was leaving the office at 3.30. I decided to call so I can see if I can reroute or arrange to next day delivery. but to my surprise Sindiso from Net florist told me I cannot get hold of the driver and she cannot give me the number and If I had to arrange next day. I will only get it next week; and her tone. I them told her not too worry but I will lay a complain. I did call again and one gentle assistant me; but with no success of delivery on the 16th. On the 17th received the order but it was short of some of the staff ordered. Then only to call and received a message that the outstanding delivery will be delivered on the 19th. Today is the 20th at 10.57am still waiting. One order takes 5 days to deliver. but the time you get the staff the excitement is gone. I suppose the slogan it a surprise is in the the way. The surprise is bad service and no accountability.