Netflorist agents are badly trained and give customers attitude

On the 15th of September 2020 i order two large birthday orders for my wife and her twin sister order number *** for my wife and *** for my sister in law at exactly the same time and pay by debit card online. on the 17th of September the day of their Birthday order *** is delivered at 11-51 hours. My wife lives exactly two streets away. i engage Netflorist at 12-30 hours via their online chat option and speak to (Sihle - Daisybloom2) who is rude to me for enquiring why one order was delivered and the other not delivered. He points out that it is in dispatch. I then decide to call into the call centre and speak to Monique Leroux who tells me that the order will be delivered at 6pm and that i should have known that this could happen as i ticked the terms and conditions. i explain to her that i am long standing client of netflorist and she gives me attitude and tells me in short to get lost. i request to escalate and she declines to give me the MDs details. i find him on Linkedin and attempt to connect with him. The team at Netflorist behave with such disrespect and arrogance of who their customers are. I only buy flowers through netflorist for the experience not because i care for the company and after the experience with these two badly behaved agents, i would not recommend anyone to use their money with them. i can guarantee that this is the last time i use them. An absolute waste of time