Netflorist Agent Lies to Client

WORSE SERVICE EVER!!! Spent 40min on a call with my own airtime and yet still my problem is still not resolved. This is the second time Netflorist has disappointed me. I have been so stupid to think that maybe, just maybe they might prove me wrong. How is it possible when choosing a personalised gift on your website, your website does not confirm your picture is uploaded, yet you expect me to pay and just trust the the picture is there and that it will come out the way I hoped it would be. What **** is that. Then on top of it your call center agent lies when they suppose to assist me to process the order for me about being active in my cart when I can see on my side they not. Not to mention I have spent 40 minutes on the phone without being ones offered a call back or a sincere apology for the long wait for any inconvenience. I am upset and angry and I swore at the Team leader because I just had enough of Netflorist and their poor service Shoe!! What a Day! I've burnt my fingers twice! Not again!