Netflorist advertising falsely

I have been a loyal client of Netflorist for many years! They have messed up previous orders where I just left it and accepted the "sorry" over the phone. But Netflorist is getting ridiculous! 1st "mistake" can be excused as an error. the 2nd "mistake" can be seen as an excuse, but from there is plan forming a bad habit and not taking responsibility! I paid a ridiculously amount for the SEDUCTIVE red roses for a birthday present. The receiver received small pink roses in Brown paper.. come on! You charged me over R800 for this!!! The order was placed a week in advance. No more getting ********** by you, Netflorist. Take some responsibility for your poor service and mistakes. You are in the industry to deliver GIFTS, which was PURCHASED by a client.. that is what the client then expects to receive. You are in the industry to "make people feel special and loved".. start owning up to that, And you are getting paid enough by clients to be able to deliver to a certain level of expectations as you are not "cheap" at all.