NetFlorist

I placed an order 2 weeks before delivery date, on a Friday evening when my order was supposed to be delivered the next Wednesday I receive an email that the item was out of stock. I must choose between a refund and a voucher. Annoyed at the late notice I opted for a refund, it was confirmed I was told I must wait for 10days working days. That was on the 5.06.2020 today I sent an email to the agent Lynette van Weren she didn't bother to respond when I called I was told she never requested the refund and now I must wait another 10 days to receive my money.