NETFLORIST A **** OF A COMPANY

On the 13th of Feb I made an order ( ********** 01) and did an online payment to Netflorist, on the 14th upon realizing the mistake I had made. I stopped the order and requested a refund they needed proof of payment and proof of account for the refund and all these were sent to Olathile Mjila on the 16th of Feb to which she responded; "Hi Bongo Thank you for the emil. We will forward it to payments department, cancel your order then submit the refund request,this process will take between 3 to 7 working days. Regards Olathile" Ten days went by with no word, I called spoke to a lady by the name of Nondumiso told her my predicament she told me that management were in a meeting and promised that she will have one of them call me. A day later still no call nor has my money been refunded I called again and spoke to Warren he also gave me the same response and the manager who was to call me back is either Tryan or Kaz. This became a norm and eventually on the 8th of March I had to take my battle online sent them a tweet with facts, names, dates and email screen grab. The only response I got was "Morning, refunds take between 3-10 working days from the time the query is logged, accepted and processes. That takes up to 3 hours from time all the info is received. Have you sent your banking details?" Its been over a month their staff nor management have called me nor made contact with me. I HAVE NEVER IN MY LIFE HAVE EXPERIENCED SUCH APPALLING SERVICE, I WILL NEVER EVER USE NETFLORIST OR AFFILIATED COMPANIES AGAIN.