NetFlorist

I placed my order on 14 Jan 2021, for delivery to be done on 20 Jan 2021 for a friends birthday. I called three times on 20 Jan 2021 to follow up on my order. The last call was made at 16h55. I was on the line with a consultant, waiting for feedback on how far the driver actually is from my delivery address, as I was given the same feedback half an hour earlier that the driver had just left the one delivery address in Mt. Edgecombe and was on his way to my delivery address, only to to be cut off! Called back and couldn't get through as it was after hours! Surely such a service should have an alternate number for after hours queries? It is now 17h17 on 20 Jan 2021 and to my knowledge the recipient has not received her gift. The ETA as per the website tracker was 13h51 - 14h11.