NetFlorist 100% UNsatisfied customer!!!

I ordered sympathy flowers with a sympathy card. Only the flowers arrived. I asked the driver where the card was, he said he forgot to pick it but promised to have the card by me the following morning. The following morning nothing from NetFlorist, I call them, they tell me the driver can't make promises like that but they will make the card into another order and that I can have the card the same day. I ask them what I am supposed to do with the gift now. I have a grieving staff member who is supposed to get the flowers and card. The girl on the phone says I must give the flowers now or else they will die, and the card later when it arrives. I couldn't believe what I was hearing!!! So I wait for the card. 5pm last night, do you think I have the card? No. Do you think I get a courtesy call or email? No. My emails go unanswered. So I call them myself last night. I get told a new order number was created and that delivery was scheduled for this morning. It is now 10:30, do you think I have the card? No. Do you think I have a courtesy call or email or any kind of follow up? No. The flowers are sitting on my desk wilting away.

Funny. Their email has a 100% satisfaction guarantee. I wonder who this is meant for? Most certainly not for their clients, 2 days after receiving 'fresh' flowers, no card with it. Yet card was ordered and paid for at the exact same time.

100% unsatisfied.