Netflorist - 100% satisfaction a joke

I ordered flowers for my mother-in-law's birthday on the 19th November for delivery on Monday 25th November (to the UK) but to our absolute dismay and disappointment, there was no delivery forthcoming. I contacted Netflorist in the morning first thing on Tuesday 26 November and was told that my complaint would be escalated to the operations department. By afternoon, still no response from anyone. No explanation, nothing. Phoned again this morning, no movement, order still not delivered and no explanation so cancelled the order and requested a refund (including the R100 discount voucher that I received). Will never use them again.