Netflorist

Honestly wish I could give a negative star review. I placed my order for gifts for a birthday on 17 January 2023 for delivery on 19 January 2023. I received confirmation that the gift would be delivered at 12h00 on 19 January 2023. After numerous calls to Netflorist I was assured the delivery would be done by 15h00, I was then advised the items were not delivered. After calling Netflorist call center I was advised that the items would be delivered by 20h00 which was utter nonsense. The items were not even delivered nor did any email or call be made to me about a late delivery. The next day (20 January 2023) I still had no correspondence from Netflorist and had to call in yet again about three times just to find that my order had not been dispatched for delivery as yet. Finally I was allowed to speak to a team leader (as throughout 19 January and the morning of 20 January all team leaders and managers were in meetings) whom helped locate the delivery driver and arrange for the delivery to be made as soon as possible. When the delivery driver had arrived he had stated that he was rerouted to other deliveries on 19 January 2023 and requested to deliver on 20 January 2023 instead. He further advised that in such situations the Netflorist call center agent was supposed to call the delivery driver and advise them about the deliveries for the day and if there was a delivery that needed to be done between a certain time frame. Totally disappointed at the services they offer.