Netfloris Complaints not acknowledged

Two personalized items was delivered to me on the 23rd of March 2021. The items were defective and I sent an email on same date. I received a confirmation number for my complaint but no response. I followed up on the 21st of April 2021 where after "Lilybud" responded and requested photos of the defective items... which I sent and requested a refund. She advised that since they only received my complaint now, they are not willing to refund me or even to send the right product. I forwarded my proof that I sent the complaint the same day. Have not received a response to this day...... even after numerous follow up emails. Will most certainly not use you again.