Netflorest does not value their customers feelings, for a company that is doing a trade on "FEELING"

I ordered a mothers day gift Thursday 05.05.2022 to be delivered Monday 09.05.2022 it has still not been delivered. I followed up using a chat on Monday 09.05.2022 and I was told I submitted my order late in the day so it will be delivered on Tuesday, Tuesday I call I am told they don't deliver in my area they involved a 3rd party RAM to deliver for them, RAM will pickup Tuesday and my deliver will be on Wednesday 11.05.2022. I called today at 10:00 they say I put an incorrect address the parcel went to the depo and RAM will only pick up today. I am upset and disappointed and no one seems to understand or want to take responsibility and fix the problem. Each call I get a different update.