NetFAIL

<p>For Mother's Day I placed an order for someone special to me - Delivery was the 6 May (fair enough it was same day delivery on time) however what we received instead of the bright pink flowers I was expecting to receive was just a bunch of leaves and some buds (quite laughable really) Anyway, I called customer service Friday evening and they said they would replace the item on Monday. Monday came and nothing was collected (no suprise there) Customer service was called again Monday where they said delivery of a new item would be made the following day - I said no refund me instead. They collected the item the following day - STILL WAITING FOR THE REFUND. Yesterday, I followed up on this matter to which the response from Shoulin was how sorry they were (the norm) and nobody checked to see if the item was collected hence the delay so now my refund would only be done next week. REALLY!? I don't think it is fair that I need to wait because people could not be bothered to do ther jobs properly or provide a good service to their customers who are their most vauluable asset.</p> <p> </p> <p>I will never use this service again if this is how they insist on treating their clients.</p>