LN
Lisa N
1 reviews | Active since Apr 2015
27 Apr 2023, 00:30
Net Florist Shocking Service!!
How sad is this....Below is my experience which I then posted as a review on the Netflorist site after they sent a reply at 19h11 that the floweres were delivered and gave one the option of a review. I posted this and see the response I received!! NOTE the AUTOMATED response based on the other reviews. To date, I have not received ONE WORD other than the automated standard response, despite the fact that I emailed the email address given as per their reply!!! Clearly they dont bother about the reviews or dont need the business. What a farce!! I would rather use or recommend Interflora any day!
Helpful (0)
Replies (1)0
Replies (1)LN
Lisa N's updateReviewer Update
27 Apr 2023, 00:31 What a nightmare.....Am so so very disappointed with Netflorist!! What was supposed to be something special and a surprise for my daughter's birthday, became a huge debacle! Shocking service!!!
I never heard a thing from my daughter all day and thought it odd, so called her at 16h30 only to find out she had received nothing. There had been a Netflorist delivery earlier to her office(note SAME ADDRESS, SAME COMPANY) but her flowers had not been delivered.
I had to use the tracker with order number and it still said out on delivery. My daughter finishes work at 16h30 and so had to call the enquiries number herself to track down her flowers, which she then had to wait for. Netflorist had to call the driver to find out where they were. It was delivered to the wrong address across the road!!!! Why did the delivery person not check that the person who the flowers were for, was actually receiving them????? Imagine giving some important document to someone else and not the actual person.
By the time my daughter received the flowers eventually, look how open the roses were and looked 'old'!! See attached pic.
It's not like the flowers and champagne was cheap after adding the delivery fee too, so am left seething a tad that my child's birthday surprise was pretty much ruined and spoilt her day and mine. Can't say I would recommend or use Netflorist in the near future!!
LikeShareResponse from the owner a day agoWe are really sorry that we let you down. Please email/call us with your order number so that we can assist with your query. ***. Email: ***
I never heard a thing from my daughter all day and thought it odd, so called her at 16h30 only to find out she had received nothing. There had been a Netflorist delivery earlier to her office(note SAME ADDRESS, SAME COMPANY) but her flowers had not been delivered.
I had to use the tracker with order number and it still said out on delivery. My daughter finishes work at 16h30 and so had to call the enquiries number herself to track down her flowers, which she then had to wait for. Netflorist had to call the driver to find out where they were. It was delivered to the wrong address across the road!!!! Why did the delivery person not check that the person who the flowers were for, was actually receiving them????? Imagine giving some important document to someone else and not the actual person.
By the time my daughter received the flowers eventually, look how open the roses were and looked 'old'!! See attached pic.
It's not like the flowers and champagne was cheap after adding the delivery fee too, so am left seething a tad that my child's birthday surprise was pretty much ruined and spoilt her day and mine. Can't say I would recommend or use Netflorist in the near future!!
LikeShareResponse from the owner a day agoWe are really sorry that we let you down. Please email/call us with your order number so that we can assist with your query. ***. Email: ***
LN
Lisa N's update27 Apr 2023, 00:31
Reviewer Update
What a nightmare.....Am so so very disappointed with Netflorist!! What was supposed to be something special and a surprise for my daughter's birthday, became a huge debacle! Shocking service!!!
I never heard a thing from my daughter all day and thought it odd, so called her at 16h30 only to find out she had received nothing. There had been a Netflorist delivery earlier to her office(note SAME ADDRESS, SAME COMPANY) but her flowers had not been delivered.
I had to use the tracker with order number and it still said out on delivery. My daughter finishes work at 16h30 and so had to call the enquiries number herself to track down her flowers, which she then had to wait for. Netflorist had to call the driver to find out where they were. It was delivered to the wrong address across the road!!!! Why did the delivery person not check that the person who the flowers were for, was actually receiving them????? Imagine giving some important document to someone else and not the actual person.
By the time my daughter received the flowers eventually, look how open the roses were and looked 'old'!! See attached pic.
It's not like the flowers and champagne was cheap after adding the delivery fee too, so am left seething a tad that my child's birthday surprise was pretty much ruined and spoilt her day and mine. Can't say I would recommend or use Netflorist in the near future!!
LikeShareResponse from the owner a day agoWe are really sorry that we let you down. Please email/call us with your order number so that we can assist with your query. ***. Email: ***
I never heard a thing from my daughter all day and thought it odd, so called her at 16h30 only to find out she had received nothing. There had been a Netflorist delivery earlier to her office(note SAME ADDRESS, SAME COMPANY) but her flowers had not been delivered.
I had to use the tracker with order number and it still said out on delivery. My daughter finishes work at 16h30 and so had to call the enquiries number herself to track down her flowers, which she then had to wait for. Netflorist had to call the driver to find out where they were. It was delivered to the wrong address across the road!!!! Why did the delivery person not check that the person who the flowers were for, was actually receiving them????? Imagine giving some important document to someone else and not the actual person.
By the time my daughter received the flowers eventually, look how open the roses were and looked 'old'!! See attached pic.
It's not like the flowers and champagne was cheap after adding the delivery fee too, so am left seething a tad that my child's birthday surprise was pretty much ruined and spoilt her day and mine. Can't say I would recommend or use Netflorist in the near future!!
LikeShareResponse from the owner a day agoWe are really sorry that we let you down. Please email/call us with your order number so that we can assist with your query. ***. Email: ***