Net Florist POOR Service.

On the 12th of February i made a online delivery request for delivery on the 14th of February 2019. on the 14th of February i called around 12pm to enquirer about my order as i could not track it with the order number they have provided me with and the lady i spoke to advised me that she cannot guarantee that the flowers will be delivered today i advised her that the flowers better be delivered today and that my wife is only there until 3pm i again called at 2pm and spoke to a gentleman as i could still not track my order online with the order number and the gentleman assured me that the flowers will be delivered by 3pm, i then again called at 3:15 pm and spoke to another gentleman and he then told me the flowers only left the warehouse 10min ago, i then requested them to cancel my order and have my money back in my account by the next morning. i then requested the gentleman to check if they could rather then deliver the flowers to my house instead of then canceling the order and he advised me that he will have to check with his Manager he then returned to my call advising me that his Manager said that if they have to change the address it will only be delivered the next day, i requested to speak to the Manager and i was advised she will call me back as she is busy. i then called Net florist back at 5pm to inquire again as the Manager still has not phone me back and to check if the order was canceled as i have received a email that the flowers was delivered at 4:16pm where i told them my wife will not be at work at that time. i was on hold for 43min waiting for a manager to speak to me when the Gentleman returned to my call he told me that the Manager is not going to talk to as he is to busy to and does not have time to talk to me now. i was informed by the Gentleman that the money will be in my account within 3 to 10 working days and i have advised him that when they take money out of my account it gets taken the same day and not within 3 to 10 working days. No Manager has phoned me nor has any one responded to any of my calls, mails nothing. This is a friendly request for someone to get back to me. i would like the Manager that responded and said that he does not have time to talk to me now to please give me a call. you could check who it is as all the calls was logged and i requested that the calls get recorded. my order number still shows that i have entered the wrong order number online. my order number is ********** 27

kind regards Marthinus eloff