Net florist - poor quality- waiting for refund for 3 weeks

Good day, I had ordered flowers for my mother for mothers day. Firstly the order was incorrect as they had a promotion with free chocolates which was not added to my ordered. I called 3 times and ensured that they corrected it on the system. On mothers day the flowers were delivered without the chocolates and a the flowers sent were completely different form what I ordered and looked terrible. I complained and sent a picture as requested I wanted till that Tuesday for someone to get back to me then they said they gonna send someone on Thursday to correct the order. I called my mother and instructed her to stay at home. Only to receive an email during the day that they are out of stock and will replace it as soon as stock is available,mine you that I placed the order a week before mothers day. Then I requested a refund, n had to call a number of times before a lady Maxine mailed me and said on the 16 May I can expect my refund in 3-10 days. I mail her back after 10 days and then she said no 10 days from the 18th of May 3-10 days have passed last Friday and now she is saying I.will get my refund as soon as possible. I paid for these flowers about a month ago and net florist keeps messing me around and I told them today I am laying a complaint with the complaints commissioner. Furthermore I ordered flowers for my grandmother for mothers day and her flowers were broken said the man delivering the flowers was Carrying it under his arm and they were in a vase so why are they under your arm. Net florist is a waste of time there quality is terrible and they do not value there customers.