Net Florist Double Mess Up

Hi my name is Monda. Friends of mine brought me a personalised gift from the Net Florist.....what a mess. With my first delivered the gift was sent with the incorrect card that was actually intended for people who had lost someone close to them. I had to call Net Florist to confirm if the gift was intended for me. After a week of fighting with them back and forth they eventual sent me 4 cards and what seemed to be an attempt of an apology for them. Only because the gentleman by the name of Lebogan assist on this. Yesterday was my birthday...a friend of mine again ordered me a gift from Net Florist, AGAIN my order was messed up. They only sent part of the gift. AGAIN I had to call them. The team leader by the name of Wendal is offering me a R150 voucher and he is say that is the best Net Florist can do. This is the second time in 2 months Nef Florist is messing up what is supposed to be a beautiful gifting occasion. I am honestly annoyed by the way in which Wendle who is supposed to be Lebo's team leader, handles the situation. I have never seen any one who is not phased by the level of incompetence that is happening with in the company he works for. I hope someone from Net Florist will read this and actually commit themselves to fixing whatever is happening at Net Florist Midrand. At Lebogan I commended you for always going the extra mile to assist a dissatisfied customer.

Thanks Monda