NERVE WRECKING

I placed an order on the 1/02/2022. The driver contacted me to say that he was late. I said it was fine and decided they could deliver the next day Thursday. Nothing. Today being Friday after countless amounts of calls i tell them to leave it i get told they will charge me a handling fee and delivery fee. How can i be charged for their stuff up. They are even unaware the parcel has not been delivered. In my opinion Netflorist staff Tato P, Tshepiso Maoba, Bridgette you guys need more training. your words of sorry sorry sorry does not cut it. you didn't solve the problem. my question here is what happens to that money? Netflorist should rather change the nature of their business to aggravating and working on customers nerves. if you want your blood pressure to raise by all means call Netflorist number 1 in that department. How long will i wait for someone to respond to me they just have a don't care attitude. Its really disappointing to advertise with such high expectations and they cannot deliver. Every time you have hope that people will have a bit of compassion you come across ******** people like this. All the calls are recorded what's the point? Nothing is going to be done. Rather find someone else to do your business with they are plenty others that will go out to help and make someone's day special but not Netflorist.