Neflorist - Put your business on pause please.

After long being a satisfied and loyal customer of Netflorist, i have been beyond disappointed with them this month. Totally understand that Covid19 has created some serious wrinkles in people's workflows, but basic COMMUNICATION when you are an online business?? And what is most annoying - is how you can keep on sending me ads every 2 minutes asking for orders, when you can't even deal with the one I've been struggling to make?

So the situation - on Tuesday I try to place a multi-order online, the website is glitching, putting wrong sizes and quantities in the basket,refusing to delete items... so I dial in. Consultant informs me that they're having some system problems, I should email the order. I email the order. Weds, I haven't heard anything (i needed order delivered by Weds), so I email again. Thurs I email again copying customer care. I phone by afternoon - Consultant tells me that he will escalate the order to the "corporate" (large order) manager. Friday, i've heard nothing, i phone again. Same consultant - tells me he doesn't know what to do because the Managers don't seem to be responding, he can escalate again. I ask him whether i should cancel order and make another plan. He says he'll call be by end of the day. Today is Sunday and i never heard back. I am beyond annoyed and put out - the significance of reliable, urgent delivery out the door.

Netflorist - i would suggest you TURN OFF your website service and stop advertising until you have your act together. You are destroying your reputation and messing people up, no matter what the reason. You know this. Do something.