Neflorist Fails to deliver and fails to communicate

I am EXTREMELY disappointed in your services and lack of communication.

I placed an order; Order ***. 2 WEEKS before it was supposed to be delivered. i placed and paid for the order on 29 April to be exact. I paid for it and first it was you didn't get payment. Then I had to send a bank statement proving I have paid.

Then you were late in delivering the order. You told me on the afternoon the order was meant to be delivered (14 May) that it is because you had a system error - Then you sent a measly R100 voucher to apologise.

In addition to payment issue that you didn’t log, I check on the order delivery which was supposed to happen first thing Friday morning and I was told it did not go out because you have no Vases?????? And then you offer another R150 which I’m yet to receive which is still very measly by the way given the stress you have caused me.

The reason I am writing this and still upset:

1. No one told me this order was going to be late - Every single day I had to email, call and be online with your chatbots. 2. The order was 5 days late 3. No one communicated anything until I checked on the order every day. 4. Again when the order did not go out in the 16th NO ONE communicated until I checked again on the morning of (18th)

While I understand we're working under difficult circumstances with Covid-19; I made your jobs easier by placing an order 2 weeks early. How is it that you have managed to NOT deliver this on time?????????? Moreover; How are you failing to simply pick up the phone and apologize???

Worse; my mother in law's birthday was on the 14th already; that makes me look like a ****py human being because you just couldn't communicate or deliver.

I am NOT happy. And your R100 apology voucher is actually more insulting. To this moment I have not received a phone call to apologize.

Vouchers aren’t a fix for this. and if you're going to use vouchers as an apology for a R900 transaction it cannot be R100/150. That is insulting. At this rate you should be refunding HALF or the ENTIRE AMOUNT given that the order arrived 5 days late!!!

I expect a phone call to apologize; and I expect some sort of remedy for the stress you caused. You cost me a lot of money in phone calls and data to you. And I had to order a replacement bouquet from another florist to make up for your incompetence.

my email address is: *** ***