NefFlorist - Bad gift department and customer Care department

I order 3 gifts (2 x glass photoframe and 1 photobook) from NetFlorist for mothers day on 1 order. When I received the 2 gifts on the 15 May 2024 I was so disappointed. Email, Whatsup and phoned as firstly as per advertising of the glassframe with photo a person had to choose a song and artist thing that this will play music for the price a person pays only for them to tell me no that is only for the printing on the glass. Secondly the photobook this was not what I was hoping for. The binding of the book looks like a 2 year old took glue and glue everything together and not even done neatly and the name on the book got nothing to do with our surname or name. How can they give you a book with someone else surname on the book as a gift. The photos was printing nice about that I can't complain but the book never is my life will I ever order from them again. Thirdly when I look at the invoice I see that I'm being charged delivery per gift but all was on 1 order. A lady from NetFlorist did phone to say they will pick up the book but until today 24 May 24 after how many emails and whatsup and facebook complaints nobody is responding. I really thought that all will be good because NetFlorist is the No 1 but after this I will NEVER NEVER EVER order from them or advise anyone to do the same. This was a ******* the the price I paid for this gift. I'm getting mad all over just typing this review they don't have pride in there work.