Naughty Netflorist

I recently had a very frustrating experience with Netflorist and I am very unimpressed with their incompetence! I ordered personalized pillows for my two grandaughters. Firstly one of the two I ordered was not in stock even though showing on the website. I compromised and chose another one. Pillows arrived but one of the names was incorrectly spelt. This is after sending a template for a simple 6 letter name. I sent the pillow back to be corrected. Once again no stock of that one. Chose another one. I had to have a date on it ( which I did not want!) Pillow arrives ...date incorrect. By this stage I had had enough. I told them to collect both pillows and give me a refund on both. They were not happy about refund on second pillow but eventually agreed. Long story short...I have waited for over a month to have both refunds sorted out. VERY unhappy with the level of service and incompetence. Will not be using them again after this experience!!

#BlackFriday