MY R1189 REFUND

I placed an order in the Netflorist website for a polo bag (R1189.90) (paid using Vodacom wicode vouchers) on the 3Feb2021. On the 4th Feb 2021, I got an email from them telling me that it was out of stock. I then rep**** telling their consultant Bronwin Michaels to send my credit or voucher because I wanted to order a serenade bag worth R3779 plus delivery fee and became R3889. Bronwin responded saying she did put the credit, but when I went into my account there was no credit. On the 5th February 2021 because I wanted this bag and I had other 50@R50 Vodacom wicode vouchers to use,I decided to order the serenade bag before getting the R1189 credit. So, I paid R2500 with 50*R50 Vodacom wicode vouchers and balance of R1389 paid with my credit card. And I immediately sent an email explaining how I paid and requesting refund of R1189 to be paid back to my credit card or to my bank account - bank details included in the email. After that there was no response until the day I received my bag on the 10 February. I then sent an email to netflorist email, Bronwin, Elizabeth, and Daisy/Jasmyne asking about my refund - and I got the automated reply and reply from Daisy/Jasmyne saying they will come back to me. Again nothing happened until I called and spoke to a lady who made hold for more than 20minutes after explaining my query to her ( and she told me that Elizabeth was supposed to have responded because she is in accounts before making me hold). I called again and spoke to Zandi who after my frustrated narration of my story had a cheek to tell me to send an email to Bronwin because according to their system Bronwin wrote that she gave me a credit of R1189. I was more frustrated and I told her how bad of a customer service is NetFlorist rendering to me.... To cut the long story short, I got an email from Daisy/Jasmyne forwarding an email from their account department that was stating in nutshell that Netflorist owes me nothing for this transaction - showing a totally incorrect payment formulae of these orders. After responding to this email and telling them I have a proof of Vodacom voucher numbers I paid with, Daisy/Jasmyne asked me for the password of my bank statement that I was asked to send as a proof that I did pay that R1389 .- then she told me that Netflorist does not refund cash for wicode vouchers - I wonder if the companies who are giving these vouchers did not pay cash to Netflorist - this another problem to be followed up. On the 25 February Daisy/Jasmyne told me that my query is with their accounts department - up until this day I never received my money from Netflorist and there was no response. And one thing I am sure of is that after this kind of customer service from Netflorist, I am very reluctant to ever ever have any business dealings with this kind of company..... Worried because, I have just received another Netflorist voucher from Standard Bank - I will have to discuss this with them to...