My Order not delivered as promised

Hellopeter,<br> <br> I'm very disappointed with the service I have received from Netflorist. I placed an order on Friday 08 May with order number *** to be delivered on Monday 11 May 2015. As I write this complaint, my order is still not delivered. When I call their callcentre, they tell me that the order will be delivered today to which I asked, why was I not informed of the changes? can you imagine, I was sending sympathy flower to someone who has lost their loved one. I got an email around 3 pm saying that the order is on its way. Clearly this was a lie! how can such an organization lie to its client?<br> <br> I am disappointed, to say the least!!! <br> <br> As it stands, I will never recommend their service to anybody! they claim to be same day delivery and yet they had the whole weekend to process my order and deliver it on time! I have paid for the order and the least I expect from Netflorist is to deliver as per the arrangement made!<br> <br> I hope this matter can be resolved.<br> <br> Annoyed client.<br> <br>