My mother was left stranded on mother's day

I placed 3 orders with netflorist for mothers day for my mother in law and my two stepmoms. Two of those orders were delivered. One on mothers day and the other was delivered the day after. One order was not delivered. Netflorist first sent me an email after my order was placed to say they don't have a florist in the area i ordered for. They asked me to pick something else. I then spent the whole day on the phone with them the Friday before the mothers day weekend, at my expense trying to understand the process of picking a new gift. I was then told they would give me a voucher so I can replace my initial order. I had to call about 3 more times to get the voucher processed. When they eventually processed the voucher on that Friday afternoon, all the gifts I liked were sold out. I picked nuts anyway just so my mother gets something. On the day of delivery they didn't deliver. No message of apology, nothing. How unprofessional is that? So again at my own cost I had to spend hours on the phone with them trying to find out what happened. They would promise to deliver the following day. Then nothing again. Again I would have to call. Sometimes about 5 times a day being passed from one person to another. My call being cut. You can check the call records. This went on for the whole week after mothers day. Eventually on the Friday the consultant I spoke to just said you know what can we just refund you, I mean really. Don't these people pride themselves for being the best at getting gifts to your loved ones anywhere in the country. But I was tired of making 5 calls to them daily so I agreed to the refund. He said he processed my refund and I would have my money in 3-10 days. This is on 18 May. 10 day came and passed still no refund. Again I call to find out what happened. They tell me that guy loaded the refund but didn't submit it. Eventually the refund came though. But now I don't know how I can trust them again. I have been such a loyal customer of netflorist and have always been receiving bad service from them throughout. I knew that they don't value customer service and I still use them because I don't have an alternative. But I was never prepared for such a shocking experience. This was the worse customer treatment I have experienced. If anybody knows of an alternative please let me know so I can stop using these people. They are completely ********* and super ****y. They know they have many clients so they don't value us.