Mr LPB MASELA

Hello Peter I made an order for my kids Christmas on the 09th Dec 2020 that was supposed to be delivered on the 24th Dec 2020, only to receive an email from after 2 days informing me that they only have 1 order. So I preferred to cancel due to the fact that it was a boy and a girl presents, then I preferred to be refunded so that I can get them both something before Christmas. The refund was supposed to be on the 15th Dec 2020 then nothing happened till to date. I've been sending them emails and calls, I am taken from pillar to post. Floor managers are too busy to take my calls because they are busy with escalations. It is only today after struggling with the call room agent that I was able to talk to one of the floor managers so called Lebogang and had to hold for 50 minutes before I could speak to him. He is telling me to go to the bank to get the statement cos it's going to take a bit longer for me to get my money but when checking on my bank app there's nothing. I find it unacceptable for me to call netflorist every time I need to find out what's going on either than for them to send me an email or just a courtesy call just to inform me what's going on? Can't I get some sort of assistance for my refund cos I promised my kids that as soon as I get the refund I will get them other toys now that netflorist has dissapointed me and is also in-cooperative. Please assist!