Mother's day SHAME for my mum!

Ordered a pink customised apron for Mother's Day on Friday the 4th of May. Received an email the same day from Nico Khoza stating that they ran out of pink apron's will white be fine with pink writing. I rep**** not a problem. Received delivery of the apron on Monday the 7th, with a white apron, black writing and spelling mistakes! Rep**** to Nico with pics of what I had ordered and what I received. He apologised and asked if a replacement can be delivered the next day, this again I was fine with. The next day I receive an email that they still had not received stock but that my replacement will be delivered on Thursday. Well Thursday came and received yet another email saying that the stock was not received and that they can cancel order or replace with something else! Again I was highly annoyed but rep**** asking for a refund immediately as I had to now look for an alternative for my mum. Well its Monday and guess what, no email, no refund! This is unacceptable service and I would like my refund to be processed immediately!!!