1 reviews | Active since May 2016
Mothers Day embarresment
<p>So after ordering a Nice bunch of Flowers and a Balloon for my Soon to be mother in law, the flowers never got delivered on time as normal business hours is from 8-5pm and the said flowers arrived at 17:30 at an unknow person as the flowers never reached the person it was intended for. Futhermore, my delivery note Email states that the intended person signed for this Delivery and when i phoned to confirm that this person never received or signed for the Delivery Netflorist advised me of another person that Signed for the Order (Not as per the Email sent to me) A person that doesnt even work at the Company the Flowers were sent to. When i phoned to complain i got told that Ne***lorist can only replace an order if they collect the old order. Yes cause its ideal to tell someone to give back the dead surprise they never received in the first place and a non existant person has signed for. I also got slapped with Terms and Conditions all the way. Not once was i treated as an Important client nor was there any level of understanding or good client service. When i asked to speak to a manager i held 5 minutes just to be told that the Manager will tell me the Same thing anyways.</p> <p>Considering what rates i pay to Netflorist to deliver a service, i would have expected more.</p> <p>I would like to get a full refund for my order and spend my money with a company that can deliver the service they charge you for and do it well with facts not false information which i have now requested on an email to them.</p> <p>What did i learn? When you want your family to feel special do not use Netflorist as the Order will not get to the person it is intended for, Netflorist sends you false confirmation of the person that signed for it only to change the Information afterwards to another person that signed for it, who does not exist at all, lastly they ask you to return the Dead Product that you have never received in order to get this resent to the Person it was intedned for and state clearly that Rules are "no exchanges gets made without the dead product being present on the new delivery"</p> <p>Learnt my lesson thank you!!!!</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Magda Denton</p> <p> </p>