Mother’s Day Delivery Disaster – Empty Promises and Zero Accountability

Extremely disappointing experience with NetFlorist. I ordered a Mother’s Day gift well in advance specifically to ensure it would arrive on time. On the Friday before Mother’s Day — the scheduled delivery day — I received an email saying they would not be delivering due to an “operational issue” and that delivery would only happen on Monday, after Mother’s Day.

After multiple back-and-forth conversations and no real attempt from NetFlorist to rectify the situation before Mother’s Day, I reluctantly accepted the Monday delivery.

Then the situation became even worse.

Every single day this week I received notifications saying the order would be delivered, only for nothing to arrive and no communication from the courier. Each evening I was then told the driver could not get hold of the recipient — despite there being absolutely no missed calls or messages. Eventually I discovered they had the wrong contact number on the order… in fact, one of the numbers listed was apparently their own contact number.

Even after I supp**** the correct details twice, the delivery still did not happen. Today (Friday) I was informed that their courier “doesn’t cover the area on Fridays” — despite the fact that the original promised delivery date was the previous Friday.

At that point I cancelled the order completely.

The most frustrating part is not just the missed delivery, but the complete lack of urgency or accountability. A Mother’s Day gift is time-sensitive by nature. If a company markets itself around special occasions, then reliability is the product. Repeated apologies and “we understand your disappointment” mean very little when no meaningful effort is made to actually fix the problem.

I will not be using NetFlorist again.