Mother’s Day 2025 ruined

Very very disappointing service from Netflorist. I had placed an order for Mother’s Day on the 7th May 2025 and despite the options being terribly limited for “national” delivery areas, the service was awful. On the morning of the 9th May 2025 my mother received a phone call to state that her gift would be delivered during the day, my mom waited at home the entire day and NO delivery occurred. The afternoon of the 9th May 2025 at 15:41 I had received an email stating the delivery took place at 15:31 that day. I was at work and didn’t phone my mom to confirm but that evening when we spoke she told me there was NO delivery. 10th May 2025 as soon as business opened at 08:00 I was on the phone to Netflorist to try and see what had gone wrong with the delivery and where my moms flowers were… they promised to phone me back with an update, couple of hours went by and still NO update, I again phoned and was AGAIN told that I would be called for an update. Today, Monday 12th May 11:26 Netflorist called to say they can only deliver the order in my mom’s area on Wednesday the 14th May and could not give a time. The didn’t bother to apologise for the fact that they have RUINED Mother’s Day for my mom, their service has been awful leaving me on a thread, NO sense of urgency to rectify THEIR mistake and no regard for amount of money spent (over R900). Very very heavily disappointed. Fingers crossed they get it right on Wednesday… reading fellow reviews I’m hoping my moms flowers are 1. alive and 2. Look like the advertised image.